Writing and sending

Reply from the box under a conversation, or open the composer for anything longer. The reply box saves as you type and the composer when you say so; sending is one click, and a message never goes out twice.

Replying under a conversation #

Under the last message of every conversation are Reply, Reply all (when there is more than one other person on it), Forward and Draft with AI. Pressing one opens a box right there, in place of the buttons — r, a and f do the same. Draft with AI opens a reply with the AI's answer written into it from the conversation alone, with nothing to describe. If the box already has your text in it, it just opens.

• The top row says what it is and who it goes to. The arrow at its left switches between Reply, Reply all and Forward. A forward asks for the address to send it to.
• Cc Bcc at the right of that row opens a Cc and a Bcc field, each on its own line and offering contacts as you type. They save with the draft and go out with the reply. A reply all fills Cc in for you, and a draft that already has a Bcc opens with the fields showing.
• Write with simple formatting — bold, italic, underline, bulleted and numbered lists. ⌘+B, ⌘+I and ⌘+U work too (Ctrl on Windows and Linux). The message goes out as formatted mail, with a plain-text copy for mail programs that want one.
• ••• shows what goes under your text: the message you are answering, or the one you are forwarding.
• Polish tidies the writing; the ⋮ beside it has Formalize, Friendly and Shorten to change its manner. The rewrite is shown word by word: Replace takes it, Keep mine keeps what you wrote.
• Or type into Describe your message, under the text (“say yes to Thursday, ask about parking”), and the AI writes it into the box as you watch — Stop keeps what it has written so far. With text already there, the same line (Describe how to rewrite it) rewrites it the way you describe. While the box and the line are both empty, the line's button reads Draft reply: it writes a reply from the conversation, as Draft with AI does. With more than one address, From under the recipients picks the one it goes out from.
• A draft the AI wrote for you opens in the box by itself, under a Drafted by AI line that gives its reason for the reply. Nothing is ever sent without your click.
• Your text is kept as a draft in Drafts 0.7 seconds after you pause; Saved says so. Leave and come back, and it is waiting.
• Send, or ⌘+Enter (Ctrl+Enter), sends it — after the Undo send wait, if you have one (Settings → General). The arrow beside Send sends it later instead — see Sending later. The bin deletes the draft; the expand button at the top of the box (Open in the full composer) moves it into the full composer, to add people, change the subject or attach files.

The composer #

Writing an email takes the pane, the way reading one does: a row of named actions across the top, then From, To, Subject and the message on a sheet of paper. On a phone it takes the whole screen — no app bar over it — with the close mark on the left and Send in the far corner. It opens for Compose (c), Reply (r), Reply all (a) and Forward (f), when you open something in Drafts, from Review & send on a drafted reply, and from Open in the full composer in the reply box. Every action sits along the top, so an on-screen keyboard never covers Send.

Top row

Send with the arrow beside it for sending later, Attach, whether the letter is saved (Saved, Saving…, or Save draft for the moment before it saves itself), the bin that discards it, and the × that closes it. On a phone the × and the bin are on the left and Send in the far corner.

From

The address the message goes out as, with the display name from Settings. Click it to send as another of the workspace's addresses — see Sending from another address below.

To, Cc, Bcc

Addresses separated by commas, as ana@example.com or Ana Ribeiro <ana@example.com>. Quotes are added only around a name that needs them — one holding a comma, a semicolon or an angle bracket. Click Cc/Bcc, or press ⌘+Shift+C, to show the extra fields; Tab goes from To straight to Subject. An address that is not valid is dropped. Typing offers matching contacts (below).

Subject

Replies get Re: and forwards Fwd: automatically.

Body

Plain text. A reply quotes the message you are answering under On …, Name wrote:; a forward includes a Forwarded message block with the original sender, date, subject and recipients.

Attachments

The paperclip adds files, several at once, up to 4 MiB each. Remove one with its ×. Files upload immediately and stay with the draft.

Send

Sends the message. ⌘+Enter works here too. The arrow beside it schedules it instead — see Sending later.

Describe your message

The line under the body, for the workspace's owner: say what the letter should do and the AI writes it into the fields. See Having the AI write it below.

Discard

The bin beside the × once the letter has something in it. Asks first, then deletes the draft and closes the composer.

• The full composer saves the letter to Drafts as you type, a moment after you stop, once there is something in it. The top row says Saved once it is; Save draft shows in its place for the moment before, and saves straight away. The × and Esc close the letter and keep it in Drafts; with the Schedule send for menu open, Esc only closes the menu. A saved letter is in Drafts, where a click reopens it as you left it; an empty one is simply closed. Only one composer is open at a time.
• Choosing a folder in the sidebar while a letter is open saves it to Drafts and closes it, and the folder shows. An empty letter just closes. If the save fails, the letter stays open with the error.
• Reply and Reply all reuse a reply you already started for that conversation rather than creating a second draft.
• Forwarding copies the text, not the attachments. Download and attach them if they are needed.
• The From address is the mailbox's address, with the display name from Settings.

Sending from another address #

• From lists every address in the workspace. Pick one and the message goes out as that address — replies come back to it, and the sent copy shows under it.
• Changing it changes only the sender: the letter stays open with whatever you have typed, attachments included, because every address's mail is one store and nothing has to move. You can switch right up to Send. A reply starts from the address the conversation came to; a new message from the workspace's first address.
• With one address in the workspace there is nothing to choose, and From reads as plain text.

Contact suggestions #

• Type in To, Cc or Bcc and matching contacts appear under the field, with the matched letters in bold. The people you write to most come first, not the alphabet.
• ↓ and ↑ move through the list, Enter or Tab picks the highlighted one, Esc closes it, and a click does the same. Enter with the list open picks rather than sends.
• Picking writes Name <address> into the field and a comma after it, so the next recipient can be typed straight away. The suggestions are about the part of the line since the last comma, so the third recipient is offered as readily as the first.
• ↓ on an empty field offers the people this workspace writes to most.
• Everyone lands in the address book by itself: every message you send files its recipients in Contacts. Nothing has to be added by hand for the suggestions to be useful.

Having the AI write it #

Under the body of the full composer is one line, Describe your message. Say what the letter should do — Ask Ana for the Q3 deck and say I need it by Friday — and press Write: it fills in the recipients, the subject and the text of the letter that is open. Nothing is sent; Send is still your click. The line is there for the workspace's owner, because the AI reads every address.

Who writes it is Ayoh Agent — the same agent as in Chat, with what you told it about yourself, the model you picked and the apps it is connected to. So it can go and find something before it writes: a number in a past conversation, an address in your contacts, a page in a connected app. With the agent switched off in Settings → Agent the mailbox's own assistant writes instead, which writes just as well but knows nothing outside the mail.

• Once it has written, the line reads Describe your change and the button Rewrite: make it shorter, warmer, add that I am away next week. Each rewrite changes the same letter rather than leaving another one in Drafts.
• The arrows beside the line put the letter back as it was before the AI wrote, and put its version back again.
• Given a name rather than an address, it looks the person up in your contacts. It never invents an address.
• Here it can only write this letter. It cannot send it, file your mail, or write to anybody else, whatever it is allowed to do in Chat.
• The reply box under a conversation has the same line; see Replying under a conversation above.

Who a reply goes to #

• Reply goes to the last person who wrote to you: their Reply-To address if they set one, otherwise their From address. You are never added to your own reply.
• Reply all also puts everyone else on that message (To and Cc) into Cc.
• A conversation you started yourself, with no answer yet, replies to its first recipient.

Sending later #

Send is split: the arrow beside it, in the composer and in the reply box, opens Schedule send for. Pick a time and the letter goes then, whether or not Ayoh is open.

Later today

Two hours after the next whole hour. Grayed once that would be tomorrow.

This evening

6:00 PM today. Grayed once that has gone.

Tomorrow

8:00 AM tomorrow.

This weekend

8:00 AM on Saturday. Grayed on Sunday.

Next week

8:00 AM on Monday.

Choose a date and time…

A date and a time of your own, with how far off that is under them. Save schedules it.

• The time must be at least a minute away and within a year; otherwise it says Pick a time at least a minute from now or Pick a time within a year.
• Once scheduled, the toast says Scheduled for … with Undo, which calls the letter back and opens it. There is no undo window on top: the whole wait is the time to change your mind.
• The letter waits under Scheduled, not Drafts. Each row shows who it is to and when it goes. The clock changes the time, and ⋯ has Send now, Edit, Move to Drafts and Delete. Edit, or a click on the row, moves it back to Drafts and opens it; send or schedule it again from there.
• If it cannot go at its time, it stays under Scheduled with Not sent: and the reason, and the Scheduled count turns the accent color. Change the time or press Send now to try again.

Sending rules #

Recipients

At least one address in To, Cc or Bcc, and at most 50 in total. Duplicates between the fields are removed.

Subject

An empty subject asks Send without a subject?; the message then goes out as (no subject). A message with neither subject nor text is refused.

Size

Up to 32 attachments and about 5 MiB per message, text included.

Signature

The signature from Settings is added at the end, unless the text already contains it.

Rate

100 messages an hour for the workspace. Past that you see Sending limit reached (100 per hour). Try again later.

Retries

A temporary failure at Cloudflare is retried twice, moments apart, before you hear about it. A permanent one (an invalid recipient, a domain that is not verified) is shown in the composer so you can fix it and send again.

Undo window

With one set (Settings → General), Send parks the message for that long and the toast offers Undo. A letter sent later has no undo window. Until it goes, the letter is still in Drafts; Undo cancels the send and opens it again to change.

Never twice

Every draft carries a one-time key, so a double click, a retry or a flaky connection never sends the same message twice.

After you send #

• With an undo window set, nothing happens for those few seconds: the toast counts them out with an Undo beside it, and everything below happens when they run out. Pressing Undo in time cancels the send and reopens the letter; after that there is nothing to undo, because there is no unsending an email.
• The message joins the conversation, which appears in Sent. Replying does not move a conversation: answering from Archive keeps it in Archive.
• A message you start yourself begins a conversation in Archive (and Sent), not in Inbox, so your own mail never clutters the inbox.
• The draft is deleted, and a drafted reply the AI had waiting for that conversation is dropped.
• Sent messages carry the headers that let other mail programs group the answer into the same conversation.

Drafts #

• The Drafts folder lists every draft that is not scheduled, newest first, with the recipient, the subject, the first words and an AI draft chip on the ones the agent wrote for you. A reply suggested by Auto-draft replies stays with its conversation, not here, until you edit and save it.
• Click a draft to open it in the composer. Your changes save as you type; the bin (Discard) deletes it, along with any files attached to it.
• Files you attach but never send are kept for 24 hours.