Terms of Service

These Terms of Service ("Terms") are an agreement between you and Ayoh ("Ayoh", "we", "us", "our"). They cover the Ayoh website and sign-up, the Ayoh app we host, updates to it, and any optional hosted features we offer, such as credits or a shared connector key (together, the "Service").

By creating a workspace, connecting a Cloudflare account or otherwise using the Service, you agree to these Terms, to our Acceptable Use Policy, and to the arrangement described in Cloudflare and you. Our Privacy Policy explains how we handle personal information. If you use Ayoh for a company or other organization, you accept these Terms on its behalf and confirm you have the authority to; "you" then means that organization.

You must be at least 16, and old enough to enter into a binding contract where you live.

We host the Ayoh app. Your data lives in your own Cloudflare account, and Ayoh connects to it through Cloudflare's API. When you connect your account, Ayoh sets up what it needs there: a Worker, a D1 database, Durable Objects, an R2 bucket, Workers AI, Email Routing and Email Service, on a hostname of your domain. Your mail, attachments, contacts, calendar, notes, boards, digests and conversations with the agent are stored and processed there.

That design is the point: your mail is never stored with us. The one exception is a workspace that uses our shared connector key instead of its own: what the agent sends to a connected app then passes through us on its way (Privacy Policy, section 5). The token you give us can change your Cloudflare account, so we keep it encrypted, use it only to install Ayoh, connect domains and apply updates, and you can revoke it once setup is done. It also means many things are in your hands, or Cloudflare's, rather than ours. These Terms say so plainly, and Cloudflare and you sets out who does what.

• You need your own Cloudflare account, in good standing, with the domains you connect on it and a plan that supports the Service. Today that's Cloudflare's Workers Paid plan.
• Your relationship with Cloudflare is your own. Cloudflare, Inc. is not our subcontractor or agent, and we are not a party to your agreement with Cloudflare. You are responsible for accepting and following Cloudflare's terms and policies, including its acceptable use rules and the terms of any Cloudflare product, and any AI model, that Ayoh uses in your account.
• You pay Cloudflare directly. Every fee Cloudflare charges your account is yours to pay, including usage generated by Ayoh running in it (compute, storage, database, AI, email and bandwidth), whatever caused it: a lot of mail, a busy agent, a setting you chose, other people abusing your addresses, or a bug. We are not responsible for Cloudflare's charges and don't reimburse them. Cloudflare's dashboard lets you watch usage and set billing notifications; we recommend you do.
• We don't control Cloudflare. Cloudflare decides how its products work, what they cost, what they allow and whether they stay available. Outages and slowdowns, data loss or corruption, limits and quotas, email deliverability, the suspension or closure of your account, and changes to or retirement of Cloudflare products, features or APIs are outside our control. We are not responsible for them, or for their effect on Ayoh or on you.
• When Cloudflare changes something that affects Ayoh, we'll try to adapt the software within a reasonable time, but we can't promise that a feature depending on Cloudflare will always remain possible.
• Ayoh is independent software. It is not made, endorsed, sponsored or supported by Cloudflare, and Cloudflare's names and marks belong to Cloudflare.

To connect Ayoh to your account, set up what it needs there and connect domains, you give the Service a Cloudflare API token. By giving us a token, you:

• confirm that you own, or are authorized to administer, the Cloudflare account and every domain the token can reach;
• authorize the Service to use it to make the changes Ayoh needs: creating and updating the Worker, database, storage and routes; turning on Email Routing and setting its catch-all rule; configuring Email Service; publishing and editing DNS records such as MX, SPF, DKIM and DMARC; and, only when you choose to take a domain over, removing existing MX records that point elsewhere;
• accept that these changes can affect other things on the same domain, including mail that was being delivered somewhere else, and that reviewing them, and any disruption they cause, is your responsibility.

The token is stored encrypted and used only to carry out those actions when you ask for them. It's needed to connect and update Ayoh, not to run it: you can, and we suggest you do, revoke it in Cloudflare once your account is connected, and create a new one when you want to update. Until you revoke it, keeping the Cloudflare account it belongs to secure is your responsibility.

• It's yours. You keep all rights in the mail, files, contacts, notes and other content in your Ayoh ("Your Data"). We claim no ownership of it.
• It lives in your account. Your Data is stored and processed in your Cloudflare account, including by Workers AI. We don't host it, we don't receive it, and we don't access it. Because we don't receive it, we don't process it on your behalf; you (or your organization) decide how it's used and are responsible for it under data protection law, and Cloudflare handles it for you under your agreement with Cloudflare.
• Backups are your job. Because we can't reach Your Data, we can't back it up, restore it, recover it after it's deleted, or export it for you. If you delete Ayoh's resources in Cloudflare, lose access to your Cloudflare account, or your Cloudflare account is suspended or closed, Your Data may be lost for good. Keep copies of anything you can't afford to lose.
• What we do hold is a small amount of account information, described in our Privacy Policy.
• If you choose to share Your Data with us, for example by forwarding a message to us for help, you permit us to use it to help you.

• Everything sent or received through your Ayoh, and everything done in your workspace by you, by the people you add to your team, or by anyone else you let in. Your sign-in is yours to guard; if you share it, you're responsible for how it's used.
• Following the laws that apply to your email, including anti-spam, marketing consent, privacy and data protection laws (for example CAN-SPAM, CASL, the GDPR and the ePrivacy rules), and our Acceptable Use Policy.
• Having the right to use the domains, addresses and content you connect and send.
• Keeping your devices, passkeys, backup email address, Cloudflare account and any keys you add (such as a Composio key) secure, and telling us promptly if you think your Ayoh account has been compromised.
• Keeping DNS, mail authentication and everything else in your Cloudflare account set correctly once connected, and checking that mail is delivered the way you expect.

• Ayoh uses AI models to summarize mail, draft replies, answer questions, transcribe speech and act as an agent. AI output can be wrong, incomplete or inappropriate. Check it before you rely on it or send it, and don't treat it as legal, financial, medical or other professional advice.
• Drafts aren't sent without you. If you turn on May send email for you, or let the agent file, move or delete mail or act in connected apps, what it does on your behalf is your responsibility, as if you had done it yourself.
• The models run on Cloudflare Workers AI in your account and are subject to Cloudflare's terms and to each model's own license and use policy, which you're responsible for following. That includes any model you choose instead of the default.

Ayoh can connect to services that aren't ours: Composio and the apps you connect through it, MCP servers, TinyFish for web search, Resend for sending digests, and others we may add. Your use of them is governed by their terms, any fees they charge are yours, and we aren't responsible for their availability, their actions, or what they do with information sent to them. When you add your own key for one of them, the relationship is between you and that provider.

• We publish new versions of Ayoh from time to time. Applying one needs a token from you, so you choose when to update.
• We support recent versions only. An older version may stop working, for example when Cloudflare changes an API, and we may not fix a problem that a newer version already has. Some updates fix security problems; applying them within a reasonable time is your responsibility.
• We may add, change or remove features. If we remove something significant that you rely on, we'll try to tell you first.

• The Ayoh software and the features our pricing page lists as free are currently provided at no charge. We may introduce paid plans or charge for features in future. If we start charging for something you already use, we'll tell you in advance, and we won't charge you without your agreement.
• Cloudflare's fees, and the fees of other services (sections 3 and 8), are separate, are paid to those companies, and are never refunded by us.
• Credits pay for certain calls to other services, such as actions in apps connected through our shared connector key, at the rates shown in Settings → Usage. They have no cash value, can't be transferred or exchanged, and are non-refundable except where the law requires. The free monthly allowance is topped up at the start of each month and doesn't roll over. If we sell credits, credits you buy don't expire while your account is open, and are forfeited when it closes.
• Rates may change. A new rate applies from when it's published and never to credits already spent.
• You're responsible for any taxes on what you buy from us.

• Ayoh, including the app we host, our website, and our name and logos, belongs to us and our licensors. These Terms don't transfer any of it to you.
• While these Terms are in effect, we grant you a personal, limited, non-exclusive, non-transferable, revocable license to run Ayoh in Cloudflare accounts you control and use it for your own business or personal purposes.
• Unless we agree in writing, or the law allows it despite this restriction, you may not: sell, resell or sublicense Ayoh, or offer it to others as a hosted service; copy, modify or distribute the software beyond what running your own Ayoh needs; remove our notices, or the markings on mail written by the agent; reverse engineer it; or use it to build a competing product.
• Parts of Ayoh are open-source components provided under their own licenses, and those licenses govern those parts.
• If you send us feedback or ideas, we may use them without owing you anything.

• You can stop at any time. Disconnect your domains, revoke your token, remove Ayoh's resources from your Cloudflare account, and ask us to close your account.
• We may suspend or end your access to the parts of the Service we run (sign-up, hosting, updates, credits, shared keys and support) if you breach these Terms or the Acceptable Use Policy, if your use creates risk or legal exposure for us or others, if the law requires it, or if we stop offering the Service. Where it's reasonable, we'll tell you first and give you a chance to put things right.
• What stays behind. Your Ayoh lives in your Cloudflare account, and we can't remove it without a token from you. When these Terms end, your license to run Ayoh ends with them, and removing its resources from your Cloudflare account, and paying any Cloudflare charges they incur until you do, is up to you. Your Data stays in your account, for you to keep or delete.
• If we stop offering the Service to everyone, rather than ending your access because of a breach, you may keep running the version you have for your own use, as it is, without updates or support.
• Sections that by their nature should survive the end of these Terms do, including those on Your Data, fees, disclaimers, limits on liability, indemnity and disputes.

In particular, we don't promise that the Service will be uninterrupted, timely, secure or free of errors; that mail will be delivered, received, filtered or classified correctly; that spam, phishing or harmful attachments will be caught (Ayoh's checks are not virus scanning); that AI output will be accurate; or that Your Data won't be lost or corrupted. Ayoh is not an archiving, backup or compliance system. Nothing in these Terms takes away rights you have as a consumer that can't be excluded by contract.

These limits apply whatever the legal theory, whether contract, tort (including negligence), statute or anything else, and even if a remedy fails of its essential purpose. They don't limit liability that the law doesn't allow to be limited, such as liability for fraud, or for death or personal injury caused by negligence.

You will defend, indemnify and hold harmless Ayoh and its people against claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) brought by third parties or authorities and arising from: Your Data and the mail you send; your use of the Service, including actions you allowed the agent to take; your Cloudflare account and its charges; services you connect; your breach of these Terms, the Acceptable Use Policy or Cloudflare's terms; or your breach of any law or anyone's rights. We'll tell you about the claim and cooperate reasonably, at your expense. If you use Ayoh as a consumer, this applies only as far as the law allows.

We may update these Terms. We'll post the new version here with a new date, and if a change materially affects your rights, we'll tell you before it takes effect, in the app or by email where we can. If you keep using the Service after a change takes effect, you accept it; if you don't agree, stop using the Service and close your account.

• Governing law and disputes. These Terms are governed by the laws of the place where Ayoh's operator is established, without regard to conflict-of-law rules, and disputes will be heard by its courts, except where the law where you live gives you the right to bring a claim, or to the protection of its laws, there. Before starting formal proceedings, please contact us and give us 30 days to try to resolve things informally.
• Events beyond our control. We aren't responsible for delays or failures caused by events beyond our reasonable control, including failures of Cloudflare or other infrastructure providers, internet or power outages, attacks, natural disasters, war, labor disputes and government action.
• Transfer. You may not transfer these Terms without our consent. We may transfer them to an affiliate, or as part of a merger, acquisition or sale of assets.
• Whole agreement. These Terms, the Acceptable Use Policy and the Privacy Policy are the whole agreement between us about the Service, and replace earlier understandings. Terms you send us don't apply unless we sign them.
• Severability and waiver. If part of these Terms can't be enforced, the rest stays in effect and that part is limited only as much as needed. Not enforcing a right isn't giving it up.
• No agency. We're independent of each other. Nothing here creates a partnership, employment or agency, and nobody else has rights under these Terms.
• Notices. We may send notices by email, in the app or on this site. You can send us notices at the address below.
• Language. If we translate these Terms, the English version controls.